CompeteLab Support

Check that you’re using the email and sign-in method associated with your invitation. If you still cannot sign in, contact support with the email on your account and the error message. Never send your password or sign-in codes.

Ask your team organizer to confirm your invitation and team membership. If you have joined the wrong team or cannot see expected team content, contact support before sharing new information.

AI guidance can be incomplete or inaccurate. If a response misses important context, explain what is missing. Report recurring issues with the date and a brief description; avoid including private teammate information.

Describe whether you were preparing for or reviewing a game, practice or tournament. Include the app version and what you expected to happen so we can investigate.

Check microphone permission in iOS Settings and your network connection. Obtain everyone’s consent before recording. Transcripts can contain errors; review important decisions against the original discussion.

Manage permission in iOS Settings → Notifications, then select your installed app. Early beta builds may be named TeamEdge. Focus modes and system settings may also affect delivery.

See our account deletion page for request guidance and information about private and shared team records. Contact support if you cannot access your account.

Read the Privacy Policy and Privacy Choices pages for information about data use, permissions and requests for access, correction or deletion.